Warranty Info

What is the warranty on bumGenius, Flip and Econobum products?

Cotton Babies will stand behind the workmanship and materials in a properly cared for product for one year from the date of purchase. The Cotton Babies Warranty covers all components of our products including the snaps, lining, hook & loop closures, elastic and waterproofing. The warranty is extended to the original purchaser of the products only. Proof of purchase from an authorized retailer is required.

To make a warranty claim, product must be sent at customer's expense to their distributor for examination of workmanship and materials. After reviewing your diapers, we may replace the diaper or provide you with simple instructions for resolving the problem you are having.

Except when caused by manufacturing or component defect, this guarantee does not cover leaking, diaper odor or normal wear/tear. Warranty is void when:

• The washing instructions have not been followed.
• The diaper has been altered.
• Any of the following has been used in conjunction with the use/care of the product:
  • Water temperatures exceeding 150F or 60C
  • A detergent containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils) or natural soap
  • Fabric softeners
  • Any caustic substance
  • Diaper rash cream
• Product was purchased through an unauthorized retailer. Please verify your retailer prior to purchase.

We guarantee that our polyester products will be waterproof for 100 washes and our nylon products for 50 washes. This guarantee applies to the waterproof fabric only, and will only be honoured if:

• The product has been washed according to instructions

• The product is part of a rotation of products and has undergone reasonable use

We guarantee that our products will be free of defects in workmanship after reasonable use as part of a rotation of diapering products. We will not replace products after 6 months or without a proper proof of purchase from one of our retailers.

Please note that our warranty does not apply to products that are not functioning properly because of a build-up of detergent residue, although we will do our utmost to co-operate with our clients in the resolution of this problem.

All products distributed by Bummis but not manufactured by Bummis are covered by their manufacturer's warranty.

Please contact us for more information. 

Our warranty is as follows:

• Snap Defects - 1 Year

• Elastic and/ or PUL (waterproof layer) Defects - 1 Year

• Sewing/Workmanship Defects - 1 Year

Diapers will not be replaced with new product due to repelling, shot elastic past 1 year, staining or leaking.

If you experience any defects covered by the manufacturer's warranty, please fill out our FuzziBunz® Product Support Form. All warranty requests must have a proof of purchase receipt. NO EXCEPTIONS. Receipt must be from an authorized FuzziBunz® retailer, including Amazon.com, Target and BabiesRUs. (If you received the diapers as a gift, please contact the gift-giver for proof of purchase information.)

After submitting the RMA form, you will receive an automated email confirming receipt and instructing you to send your diapers for repair, along with your assigned code and your proof of purchase receipt. Any product returned for repair must be free from offensive odor or foreign particles (hair, lint, feces). Mother of Eden will NOT handle/repair products that are not in clean and acceptable condition.

If you have a question or issue that does not fall within this warranty information or you have misplaced your proof of purchase, please email kim@fuzzibunz.com or call 1-866-DRY-BABY. Email requests are preferable. Our customer care staff will evaluate your request and will contact you with a response.

We stand behind our products 100%. Should you have a defective product, please contact us. We will gladly replace or repair the product within 90 days from date of purchase. Proof of purchase is required for warranty service.

Normal wear and tear including fading and worn out fabric is not considered a defective product. Proper laundering of products is expected for warranty services.

Please contact nellie@lesliesboutique.com with your warranty issues. 

Some items can be repaired free of charge beyond the warranty period. We are happy to repair any repairable products, but shipping is the concern of the customer if it is past the warranty period.

We stand behind our products 100%.

All products are guaranteed against workmanship or material defects for 60 days from date of purchase. This guarantee covers seams, stitching, elastics, zippers or any other sewing defects. Fading or staining is considered normal wear and tear and does not fall under this warranty.  If you feel you have received a defective product, please return the product back to us with a copy of your original receipt, your current shipping address and the Planet Wise Return/Replacement Form. Please request the form at info@planetwiseinc.com.  We will determine if your product can be repaired or replaced.   We cannot repair or replace any items that are not returned with a copy of your original receipt.  We can not replace any products that do not have proof of purchase.  Only products purchased by an authorized Planet Wise Retailer will be covered under our Warranty.

Returns | Exchanges
Please inspect your order upon receipt and notify us within 7 days if you would like to return your item or feel you have received a product with a manufacturing defect. Please fill out a return contact form here. If you need to cancel your order, please let us know within 7 days of placing your order to avoid being charged a restocking charge.  Returns will be available to the original purchaser only, minus shipping and a 15% restocking fee. You will be issued an RMA number that must be written visibly on the outside of the package and is required for all returns/exchanges.

Defective items will be replaced or repaired at our discretion within the first 30 days of purchase.

For orders with multiple items, please test one first to make sure it fits properly – only unwashed and unworn items will be considered for return/echange. Natural/organic/sustainable fibers (wool/hemp/cotton/bamboo) fade, shrink, and otherwise change in appearance and texture with time and use depending on care and is in no way a defect of the product. Care for your products properly, be kind to them, and consider your energy use when determining your wash routine. If you plan on heavy use, please order accordingly.
We do not accept any returns/exchanges purchased from FSOT or spots – only purchases directly from sloomb.com with an original transaction number are eligible for a refund/exchange/replacement.

Our Warranty:

• Your product is under limited warranty for possible return for up to 90 days after the original purchase date.
• Defects include loose stitching, holes discovered upon arrival, broken snaps, etc.
• Staining, fading, holes that develop with use, and potential build-up are all considered normal 'wear and tear' and does not suffice for repair or replacement purposes.
• Leaks are not considered a defect. Please search our database for detailed instructions in battling leaks or call us and we will be happy to troubleshoot with you to ensure successful cloth diapering.

The TOTS BOTS Guarantee

Tots Bots guarantees their products against defects in materials and manufacturing faults for a period of 6 months from the date of purchase. Definition of a fault: An unexpected deterioration in the product that will shorten the lifespan or performance of the product. Goods that are deemed to be faulty and fall within the 6 month warranty period will be refunded or replaced.

Please note that the warranty will only be honored if:

• The product has been washed and cared for according to our guidelines and;
• The product is part of a rotation of products and has undergone reasonable use.
• Products will not be replaced after 6 months or without a proper proof of purchase from an authorized retailer.

Please note that our warranty does not apply to products that are not functioning properly because of a build-up of detergent residue, although we will do our utmost to co-operate with our clients and consumers in the resolution of this problem.

Return postage costs are the responsibility of the customer.  Please contact us for more information.